FAQ

Founded in 2025, AUREN was born from a simple belief: jewelry should feel personal, effortless, and enduring. In a world of fast-changing trends, we are drawn to organic forms, natural imperfections, and the quiet beauty found in everyday life. We create modern jewelry designed to be worn, lived in, and cherished as a marker of memories and a reflection of identity.

Yes, absolutely. At the heart of AUREN is a passion for craftsmanship and individuality. Alongside our curated collections, we offer custom creations that allow each piece to reflect the person who wears it. For instance, our high jewelry pieces—such as the 18K Cultured Emerald Studs, 18K Cultured Royal Blue Sapphire Ring, and 18K Cultured Ruby Ring—are fully customizable. Their pricing is uniquely determined based on your choice of materials and the size of the center stone.

To begin your custom creation, simply reach out to our concierge team with your ideas. Whether you are eyeing our 18K Cultured Emerald, Royal Blue Sapphire, or Ruby designs, we will guide you through selecting the ideal gold alloy and the perfect carat size for your center stone. Because each custom piece is tailored specifically to you, pricing is determined based on these individual material choices.

We select materials not only for their beauty but for the stories they help tell. Our collections bring together sculptural S925 sterling silver, luminous natural baroque pearls, natural white mother-of-pearl, sleek enamel, and premium lab-grown/cultured gemstones (including cultured emeralds, rubies, royal blue sapphires, and cultured diamonds).

Yes. We choose our materials with daily wear in mind. All jewelry bases and hooks are made using premium S925 sterling silver, ensuring they are completely hypoallergenic, nickel-free, and lead-free. If you typically struggle with metal allergies, our lightweight, skin-friendly designs are crafted to provide all-day comfort without any irritation.

Natural white mother-of-pearl is the iridescent inner shell layer where pearls are formed. Featured in pieces like our S925 Sterling Silver Necklace, it showcases a stunning, organic iridescence. Because it is a natural material, it catches the light beautifully and displays shifting, radiant colors from different angles, making every single necklace uniquely captivating.

• Our pieces are intentionally designed for ultimate versatility. The liquid silver tones and luminous natural pearls effortlessly elevate any ensemble. Whether you are heading to a casual day at work, a romantic date night, or a formal wedding ceremony, AUREN jewelry transitions seamlessly to match your style.

Absolutely. Because we believe jewelry is a marker of memories and a reflection of identity, each piece is crafted to be a deeply meaningful gift. Our everyday pearl and silver collections offer an exceptional, premium aesthetic at an accessible price point, making them ideal gifts for pearl lovers on any special occasion.

Yes. At AUREN, we believe your experience should be effortless from start to finish. We are pleased to provide complimentary shipping on all orders with no minimum purchase required, delivering our modern creations straight to your doorstep at no extra cost.

Our standard complimentary shipping typically takes 5 to 12 business days to arrive after dispatch. For our custom cultured gemstone creations, please allow additional time for our artisans to craft your bespoke piece to perfection before it is shipped.

We want you to love your pieces as a lasting reflection of your identity. If your purchase does not feel entirely right, you can return or exchange any eligible item within 30 days of receiving your delivery.